Refund and Returns Policy

1. Digital Goods Standard Because DENTILLEX LIMITED provides non-tangible, irrevocable digital software and license keys, we enforce a strict refund policy to prevent software piracy and abuse.

2. Eligibility for Refunds We stand behind the quality of our code. We offer a 14-day money-back guarantee only under the following circumstances:

• The software has a critical bug or fundamental flaw that prevents it from functioning as advertised on our website.
• Our technical support team has been contacted and is unable to resolve the technical issue within a reasonable timeframe.

3. Non-Refundable Scenarios Refunds will not be granted for:

• “Change of mind” after the software has been downloaded or the license key has been activated.
• Lack of required technical knowledge or failure to meet the minimum system requirements outlined on our product pages.
• Incompatibility with third-party software, plugins, or custom server environments not explicitly supported by DENTILLEX LIMITED.

4. Requesting a Refund To request a refund, please contact our support team with your order number, license key, and a detailed description (including screenshots or error logs) of the technical issue you are facing.